We aim to ship the majority of products within 3 - 7 days. Overseas shipments may be subject to import duties and tax. Additional charges must be at the customer's expense. Face37 Ltd has no control over these charges and accepts no responsibility for any additional overseas costs.
Shipment is sent via Royal Mail's overseas services. We are unable to offer refunds or returns on any overseas goods. All our p&p costs are based on Royal Mail within the UK. When something is purchased from abroad Face37 Ltd will inform the buyer of what the additional charges are.
Products may be returned if you notify us via email within 7 days of receipt of product. Products must be returned undamaged and in the state in which they were sent. You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. Face37 Ltd is not responsible for the loss or damage of any returned product. Upon satisfactory receipt of the returned goods we will refund your payment within 7 days minus the costs of initial shipping and packing charges.
If your product is received damaged in the post, please notify us immediately and retain the product and packing and we will contact Royal Mail who will be responsible for addressing and compensating the damage claim. Notify us immediately and we will advise on the appropriate course of action. Once the product has been dispatched to the Royal Mail, risk of loss passes to the customer.